Support
Something's wrong with my account or shop
Email support@finalsale.app from the address you sign in with. Include your shop name. We answer within one business day, usually much faster.
Questions before you sign up
hello@finalsale.app goes straight to the founder. Pricing, roadmap, whether it fits how you sell — ask anything.
Privacy or data requests
privacy@finalsale.app. See the Privacy Policy for what we store and for how long.
Urgent: a buyer decision is due
FinalSale never blocks you. Decide directly in TikTok Seller Center if the app is unreachable; the app will record TikTok's outcome on its next sync.
Common questions
- I can't sign in / the code never arrives
- Check spam for an email from login@finalsale.app. Codes expire after 15 minutes; request a new one from the sign-in screen. If you're using the Home Screen app on iPhone, type the 6-digit code into the app rather than tapping the link (the link opens in Safari, which is a separate sign-in).
- How do I connect my TikTok Shop?
- Sign in, tap Connect TikTok Shop, approve FinalSale on TikTok's authorization page, and you'll land back in the app. Everything starts in review mode for 24 hours: nothing is sent until you approve it.
- How do I turn notifications on?
- On iPhone, first add FinalSale to your Home Screen (Share → Add to Home Screen) and open it from there, then go to Settings → Turn on notifications. On Android and desktop, the button is in Settings right away.
- How do I pause it or stop it?
- Settings → Pause everything stops all automatic replies and decisions while still collecting requests for you. To remove FinalSale's access entirely, use Disconnect shop in Settings, or revoke the app in TikTok Seller Center under Apps & Services. Either stops automation immediately.
- How do I delete my account and data?
- Email privacy@finalsale.app from your sign-in address. We delete your account, shop connection, settings, and request history within 30 days and confirm by email.
- It made a decision I disagree with
- Every automatic action is listed in Activity with the reason. Reversals happen in TikTok Seller Center (the app can't un-deny a return). Then tighten the rule in Settings, or switch review mode back on so decisions wait for you. Tell us what happened at support@finalsale.app; the rules improve from exactly these cases.
Company
Ballin Brothers LLC
Support: support@finalsale.app · Founder: hello@finalsale.app